Thank you for shopping at Softprint Store. We are committed to providing quality products and excellent customer service. If you’re not fully satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

  • Products must be returned within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase.
  • Certain items, including clearance and final sale products, may not be eligible for return. Please check product details for specific return eligibility.

2. How to Initiate a Return

  • To initiate a return, please contact our customer support team at Support@softprintstore.com.
  • Our team will guide you through the return process and provide instructions for shipping the item back.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days and automatically applied to your original payment method. Please allow additional time for your bank to process the refund.

5. Exchanges

  • If you need to exchange an item, please contact our customer support team to check item availability. Exchanges are subject to stock availability and may require additional processing time.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at Support@softprintstore.com. Provide a description and photos of the issue for us to assess and arrange a replacement or refund.

7. Non-Refundable Items

  • Gift cards, clearance items, and certain sale products are not eligible for return or refund.

8. Contact Us

  • If you have any questions about our Refund and Return Policy, please reach out to us at:
    • Email: Support@softprintstore.com